r-needmining

Showcasing needmining (the semi-automatic extraction of customer needs from social media data) with Twitter data. It uses the handling of the Twitter API provided by the package 'rtweet' and the textmining algorithms provided by the package 'tm'. Niklas Kuehl (2016) <doi:10.1007/978-3-319-32689-4_14> wrote an introduction to the topic of needmining.